Vacancy Detail

IVA Payment Support Officer

Job Title: IVA Payment Support Officer 
Location: Manchester
Salary: £25-29k DOE
Hours: Full-Time Monday to Friday 9am–5pm

Type: Permanent

We are a high-volume IVA provider committed to helping individuals find solutions to their financial challenges. Regulated by the Insolvency Practitioners Association (IPA), we pride ourselves on upholding the highest standards — and we want you to be part of that.

You'll be welcomed into a knowledgeable and supportive team, offering decades of industry experience. Full training will be provided, and you’ll have ongoing support from your manager and colleagues as you grow into the role.

About You:

You're eager to learn and develop new skills with the support of your team

You thrive in a collaborative environment and enjoy being part of a talented team

You have strong empathy for customers and are committed to delivering excellent service

You're professional, detail-oriented, and confident working in a fast-paced setting

Key Responsibilities – IVA Financial Review Officer:

Conduct income and expenditure reviews to ensure affordability of monthly payments

Communicate any necessary payment adjustments with clients

Collaborate with internal teams regarding review outcomes

Respond to customer queries via phone, SMS, and email

Ensure all communication is compliant with IPA and GDPR guidelines

Escalate complex cases to the team leader or Insolvency Practitioner

Carry out additional duties as required by the business

Key Responsibilities – IVA Payment Support Officer:

Monitor daily arrears reports and engage with clients about overdue payments

Process card payments and set up recurring payment arrangements

Conduct ad-hoc income and expenditure reviews as needed

Discuss and confirm any payment amendments with clients

Coordinate with internal teams to support case progression

Communicate with clients and creditors across multiple channels, maintaining GDPR compliance

Liaise with team leaders and the Insolvency Practitioner on case-specific matters

Undertake additional business-related tasks as needed

Desirable (but not essential):

Previous experience in the insolvency industry

Background in customer service

What We Offer:

A modern, centrally-located office in Manchester City Centre.

Company pension scheme

Regular social events

Casual dress code

Health & wellbeing programme

Private medical insurance

Monday to Friday schedule

Want to join a forward-thinking business where you can grow and make a real difference to customers?

Apply now

Location: Manchester City Centre | Salary: 25000 - 29000 per year | Job type: Permanent | Posted: 09/04/2025